Technical Support Engineer (Barranquilla)

Contract Type: Brick and Mortar

Location: Barranquilla - Atlantico

Date Published:

Job ID: REF43466A

Job Description

Overview

Customer/Client Centricity

• Be a named point of contact and take ownership of service for a group of Thredd clients, ensuring their needs are met with high standards of service.
• Provide second-level analysis, investigation, and resolution for customer service requests related to card/transaction processing, electronic Point of Sale (POS), ATMs, and fraud.
• Advocate for clients, representing their requirements and needs within the organization to ensure alignment on new features or enhancements.
• Work closely with internal teams (Customer Care, Tech, and Product) and third parties to address root causes of issues and prevent future occurrences.
• Ensure clear, timely communication with both technical and non-technical stakeholders, adapting your approach as you.
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