Technical Support Engineer - Axiom Technologies

Excel as a Technical Support Engineer at Axiom Technologies, providing vital desktop support in Brampton. Ensure timely resolution of user issues while maintaining high customer satisfaction levels.
This full-time role demands a professional who can handle complex technical challenges and effectively manage service requests. You will engage in both hardware and software troubleshooting, ensuring adherence to IT practices while updating databases like ServiceNow.
Key Responsibilities:
• Resolve routine and complex desktop issues promptly
• Update technical documentation and knowledge base regularly
• Coordinate with clients to recommend solutions
• Conduct hardware installations and upgrades as needed
• Provide intermediate-to-advanced desk-side support
Requirements:
• Minimum 3 years of relevant IT support experience
• A+ certification and a certification from Cisco or Microsoft
• Proficiency in Windows 10/11 and Office Suite/O365
• Strong communicat...