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Technical Support Engineer

Latitude IT

Australia, New South Wales, Australia Full time July 22, 2026

Found Description

  • Collaborative, supportive, Values driven environment
  • Great coffee (and a variety of tea) and fresh fruit
  • Avoid the traffic: we are outside the CBD and close to public transport
  • Location: Sydney CBD - In office 1 day/week
  • Package: Up to $120k base + Super
  • Must have Jira Service

Technical Support Engineer
The Opportunity:
This is an Aussie-founded CaaS business built around answering the phone when businesses can't.
  
Think virtual reception, live call answering, and appointment scheduling, delivered through a proprietary cloud platform running globally, 24/7.
 
Over two decades in, they're still growing, still privately owned and still built on real revenue rather than a funding round.
 
The Role:

  • The Support function here is going through a real shift right now. The team's just moved onto Jira Service Management, the device ...

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