Found Description
Enhance technical skills as a Technical Support Engineer with Fortinet. This role involves delivering excellent customer service and technical assistance to ensure client satisfaction across Fortinet products.
Fortinet is seeking an energetic Technical Support Engineer to provide hands-on support for customers using FortiMail, FortiVoice, FortiRecorder, and FortiSandbox. You will troubleshoot technical issues, analyze configurations, and offer recommendations based on your findings. This role offers an opportunity to deepen your knowledge in network security while ensuring effective customer communications.
Key Responsibilities:
• Provide web and telephone support for Fortinet products
• Analyze customer network information and configurations
• Troubleshoot technical issues and packet traces
• Educate customers on gaps in knowledge
• Manage case follow-ups from start to closure
Requirements:
• 1-2 years in techn...
Fortinet is seeking an energetic Technical Support Engineer to provide hands-on support for customers using FortiMail, FortiVoice, FortiRecorder, and FortiSandbox. You will troubleshoot technical issues, analyze configurations, and offer recommendations based on your findings. This role offers an opportunity to deepen your knowledge in network security while ensuring effective customer communications.
Key Responsibilities:
• Provide web and telephone support for Fortinet products
• Analyze customer network information and configurations
• Troubleshoot technical issues and packet traces
• Educate customers on gaps in knowledge
• Manage case follow-ups from start to closure
Requirements:
• 1-2 years in techn...
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