Technical Support Engineer, Associate

**Job description**:
**About this role**
As a member of the Studio Developer Operations team, you will interact, engage and solve problems for some of the most technically sophisticated users of Aladdin. Our team is also responsible for delivering the monitoring, logging, alerting and observability framework of Studio Developer to ensure our product is scalable and resilient as we enter a period of significant growth.
**Role Description**
- 3-5 years of hand-on experience working as part of Platform Operations, Site Reliability Engineering, DevOps or related engineering teams.
- Building your skills as a domain expert on the functionality and capabilities of the platform.
- Triaging and timely resolution of client inquiries.
- Enable user best practice execution on the platform including training and adoption of new platform features.
- Understanding and acting on platform telemetry alerts including invocation of our Incident Management response plays.
- Look...