Technical Support Engineer (Advanced Level) (Polanco)

We're Hiring: Technical Support Engineer (Advanced Level)Location: Hybrid | CDMXAre you an experienced Application Support professional with a passion for solving complex technical challenges?
What You'll DoManage and resolve complex Level 2/3 incidents in collaboration with development teams.Lead root cause analysis and contribute to change management processes.Proactively monitor systems to prevent issues and ensure performance.Document best practices, technical solutions, and process improvements.Collaborate with vendors, account managers, and end users to ensure effective resolution.What You'll BringExperience with frontend web technologies (jQuery, AngularJS).
Backend development experience with AWS, Node.Js, and Python.Strong database skills (MySQL, MongoDB) and SQL proficiency.Fluent English communication skills (written and verbal).
Degree in Computer Science/Engineering or equivalent experience.Bonus Points ForHands-on experience with Microsoft SQL Server (backu...