Technical Support Engineer 24/07 (Álava)

Overview

Join Our Elite Network Support Team! At Wireless Logic, a fast‑growing leader in the Internet of Things (IoT) and M2M connectivity, we are seeking an energetic and focused Network Diagnostics Specialist (Level 3, Spanish Support) to be a vital part of our dynamic Service Desk.

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Your Mission: Dive into the heart of our network, providing 24/7 expert support (in English/Spanish) and critical local assistance in Spanish to our valued customers, becoming the go‑to guru for unraveling intricate Level 3 network mysteries, setting up cutting‑edge solutions, and ensuring we consistently meet our service expectations and SLAs.

Responsibilities

• Be a Customer Champion: Provide top‑tier troubleshooting and technical support via phone and email to end users, dealers, and distributors.
• Mast...