Technical Support Engineer 2 (Colombia)

About the job

This position is needed to support our customers’ use of the Empresa confidencial platform, and help customers get the best experience from Empresa confidencial’s products. You will function as the voice of Empresa confidencial to our customers and partners, and operate as a subject matter expert for Empresa confidencial’s APIs and SDKs.

We are looking for our next Technical Support Engineer 2 to join our Global Customer Support team in India/LATAM, who will be dedicated to understanding and resolving complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel, identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas. Identifies and responds to customer escalations and thoroughly document every customer interaction.

Responsibilities

• Use your strong technical and diplomatic skills to address ...