Technical Support Coordinator

Job Title: Technical Support Coordinator

Location : Burnaby, BC. Hybrid (3 days in office, weekends from home)

Schedule: Monday–Wednesday in the office, Saturday and Sunday working remotely from home (3 days in office, 2 days remote). Thursdays and Fridays are scheduled days off.

Salary: $55,000-$65,000 CAD depending on experience

Overview

We are looking for a resourceful and self‑directed Technical Support Coordinator to join our support team and help ensure the smooth operation of our EHR platform across an extended weekly schedule, including weekends. This is a mid‑level role well suited for someone who can investigate and resolve technical issues independently, take ownership of their ticket queue, and communicate clearly with both customers and internal teams.

You will serve as the primary support contact on weekends, meaning the ability to troubleshoot and make judgment ...