Technical Support Coordinator (Afterhours/Weekend)

As a Customer Support Coordinator you will be responsible for:Actively resolving customer-facing technology-related issues and inquiries for both Managed and Technology-onlyServing as an additional administrative and/or technical resource on active project implementations.
**Activities**:- Actively Resolving Customer Technology Related Issues & Inquiries- Respond to issue requests, notifications, and inquiries within specified time requirements- Investigate and resolve issues and inquiries and provide timely updates from initial submission through resolution- Regularly create or update documentation and training material in the Customer Support Knowledge Base- Serve as An Additional Resource on Active Project Implementations- Attend internal and customer meetings throughout project implementation- Perform administrative and technical tasks assigned by the project's Engagement Manager or Solutions Architect- Assist in creating user guides and training material for product end use...