Overview
Provides technical support to clients via the telephone and/or Internet (e.g., instant message, email). Assesses nature of system or service issues and resolves technical or sophisticated support problems through independent judgment and advanced problem-solving skills.
This is a Remote role.
Demonstrated experience in writing and executing complex SQL and T-SQL queries using Microsoft SQL Server. Basic understanding of Microsoft Windows Server administration and troubleshooting. Experience supporting international clients across multiple regions and time zones. Proven ability to provide high-quality application and product support in complex customer environments. Hands-on experience troubleshooting issues related to Microsoft Windows Server and SQL Server. Strong software support experience with excellent analytical and troubleshooting skills. Experience performing issue diagnosis and ...