Technical Support Clerk (Ciudad Apodaca)

Requisition ID: *****Job Location(s): Apodaca, MXEmployment Type: Full TimeSegment: Danfoss Climate Solutions SegmentJob Function: SalesWork Location Type: On-siteResponsibilitiesActively participate in technical support call center and utilize Salesforce for customerinteractionProvide best in class technical support for Danfoss Cooling Product LineDevelop and maintain technical tools to support customers (documents, videos, etc)Become proficient in troubleshooting complex refrigeration and AC systemsBackground & SkillsBachelor in Engineering (Mechanical or Electrical, preferred)Strong coordination and communication skills, English/SpanishAbility to balance high demands inherent with multiple customers while managing projects and technical discussionsStrong initiative and ability to lead/drive process improvementsPotential, periodic after-hours emergency phone support (via phone)Strong interest in learning HVAC/Refrigeration.Preferred experience with refrigeration and AC systemsExpe...