Technical Support Associate

Overview

Point‑of‑care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott delivers a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world. The Technical Support Associate documents complaints and inquiries on products distributed by Abbott ARDx through the Infectious Diseases, Toxicology, and Cardiometabolic & Informatics business units. The role provides first‑line technical support to end users, distributors, and commercial teams via phone, web‑based tools and e‑mail.

Responsibilities

• Receive inbound customer calls and email communications and address them in a professional and friendly manner.
• Review, prioritize, and manage group mailboxes to ensure all inquiries and complaints are actioned.
• Provide first‑level support in troubleshooting customer complaints across the designated product range...