Found Description
Description
The Technical Support Associate will maintain long-term, trusting relationships with our customers by offering end to end technical support.
The TSA ensures proper follow up and follow through for successful resolution of customer inquiries to deliver an excellent customer experience for internal and external customers.
**Duties & Responsibilities**
- Provides technical assistance expeditiously to the domestic, international customers, end users and distributors in troubleshooting welding and cutting equipment problems via telephone.
- Actively listen to customers to understand their issues or concerns to gather information useful in providing recommendations and solutions to a technical problem
- Document, log, track, follow through customer issues using a ticketing system to ensure quick resolution of all calls daily
- Explain highly technical details to customers using simple understandable terms
- Participate in continuous improvement ...