Technical Support Associate (Bogotá)

Requisition ID:

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Purpose

Contributes to the overall success of the GTEP - Infrastructure Operations (Private Cloud/VMOPs) in Canada / Globally ensuring systems level support for production critical systems, development systems, implementation support and user acceptance environment support on a general basis.

This support comprises of technical assistance to users, prevention of problems in a 7x24 production environment, systems capacity planning and recommendation of solutions to overcome resource constraints, systems level software installation and updates.

Also, specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.

Ensures all activities conducted follow governing regulations, internal policies, and procedures.

Accountabilities

• Champions ...