Technical Support Associate at Ross Video

Join Ross Video as a Technical Support Associate in Kanata, Ontario. Focus on solving customer technical issues and ensuring their success with our technology solutions.
Ross Video is seeking a dedicated Technical Support Associate to assist customers with troubleshooting and setup. This role requires diagnosing problems, following procedures for issue escalation, and providing feedback. You'll also be responsible for recording issues in tracking systems and assisting in knowledge documentation.
Key Responsibilities:
• Handle customer inquiries regarding technical setups
• Research and resolve technical issues swiftly
• Document knowledge in technical notes for reference
• Ensure all issues are properly recorded and resolved
• Provide assistance during emergency service rotations
Requirements:
• Technical diploma with broadcast systems insight
• Proven customer service experience in support settings
• Proficient in written and spoken English
• Famili...