Technical Support and Training Technician

Utilize your expertise as a Technical Support and Training Technician at Desjardins. This temporary 12-month role focuses on needs analysis, training logistics, and quality assurance.
In this position, you will be crucial for the implementation of training strategies and ensuring operational effectiveness. Candidates will conduct needs analysis, evaluate training efficacy, and assist with quality control during the training and service delivery processes to promote best practices.
Key Responsibilities:
• Assist in needs analysis and logistics for training
• Ensure quality assurance in product/service delivery
• Serve as a technical expert during unit initiatives
• Conduct in-depth research and analysis on processes
• Provide user training and prepare technical support materials
Requirements:
• College diploma in a relevant area
• At least three years of experience
• Bilingual: proficient in French and English
• Strong analytical and decision-making s...