Technical Support Analyst Tier 2

Responsibilities

As a Technical Support Analyst, you are passionate about leveraging your technical expertise to provide seamless and efficient support solutions. You can apply your knowledge to assist customers in navigating complex technical requests, troubleshooting operational issues with our Warehouse Management System, manage customer configurations, support cloud solutions and monitor performance. You will collaborate enabling other teams and keep documentation up to date. Utilize active listening, empathy, and other emotional intelligent skills to properly handle customer interactions. Troubleshoot business and operational issues associated with the Warehouse Management System (WMS) and ancillary software. Quantify issues and provide supporting data if issues are escalated to ERP Vendor, Honeywell/Vocollect, RF Hardware Provider, Seagull Scientific, Bartender, Georgia Softworks, or other third parties. Manage the WMS environments and migration of configurations b...