Technical Support Analyst (Santiago)

We are looking for an entry level Technical Support Analyst to join our integral Customer Care team. This is an amazing opportunity to learn more about our products within Academia & Government. In this role, you would analyze and resolve complex software-related issues. The inner team consists of 9 people and is reporting to the Manager of Customer Care.

If you have previous experience in technical support analysis and would like to develop your career in the Academia & Government segment, we would love to speak with you.

About You - experience, education, skills, and accomplishments

• Bachelor’s degree and/or 2+ years of experience in a relevant customer facing role (e.g. customer care, technical support, library, etc.)
• Fluent in Portuguese and English language, Spanish is also a great tool

It would be great if you also have*

• Library or Information Science degree or Experience in the Library industry
• Abilit...