Found Description
Technical Support Analyst (L1/L2), Cape Town (Maitland)
Own Car and Driver's License - Required (Company reimburses fuel on client visits)
This position is a Hybrid of a Service Desk Technician and a Desktop Support Technician
The Technical Support Analyst (L1/L2) is responsible for delivering both high-quality telephonic support (L1 & L2) and onsite technical support to various Cape Town-based clients.
Role Type: Hybrid of a Service Desk Technician and a Desktop Support Technician
Level: 1st and 2nd Line Support (Service Desk and Desktop Support)
Set-Up: On-site, 5 Days per week (Maitland)
Key Responsibilities
- Service Desk (Telephonic L1/L2 Support)
- Monitor and respond to service desk requests via phone and email during business hours.
- Log, categorise, prioritise, and assign incidents according to call logging procedures and SLA
- Provide Level 1 and Level 2 remote...