Technical Support Analyst L1

## Technical Support Analyst L1Applylocations: Alcaldía Benito Juarez, Mexicotime type: Full timeposted on: Posted Todayjob requisition id: R51952## **Overview**We are looking for a Technical Support Engineer I to provide Level 1 support for network security solutions, primarily focused on Palo Alto Networks environments. This role requires strong English communication skills, foundational experience with firewalls, and availability to work an evening schedule supporting U.S.-based customers.## **Key Responsibilities*** Provide Level 1 technical support (break-fix) for firewall and network security environments* Troubleshoot and resolve issues related to: + Firewall configurations and policies + VPN connectivity and tunnel setup + Network access and connectivity issues* Handle incoming technical requests and incidents from customers* Support users with configuration changes (e.g., website blocking, access restrictions)* Escalate complex cases to higher support tiers when nee...