Found Description
Join Pason’s expanding Completions team as a Technical Support Analyst in Calgary, Alberta. Provide critical 24/7 technical support while utilizing strong communication and analytical skills.
We are seeking a full-time Technical Support Analyst to assist clients with both software and hardware issues. This hybrid position involves troubleshooting complex problems for users in the oil and gas drilling industry. Gain experience in a fast-paced, agile work environment while ensuring exceptional customer satisfaction.
Key Responsibilities:
• Respond to inquiries via phone or email for resolutions
• Administer Office and Field level user accounts
• Log interactions with clients and technicians
• Troubleshoot software and hardware issues effectively
• Collaborate with development staff to replicate issues
Requirements:
• 2+ years of technical support experience
• Familiar with CentOS, Windows, and LAN/WAN troubleshooting
• Excellent communication skills in En...
We are seeking a full-time Technical Support Analyst to assist clients with both software and hardware issues. This hybrid position involves troubleshooting complex problems for users in the oil and gas drilling industry. Gain experience in a fast-paced, agile work environment while ensuring exceptional customer satisfaction.
Key Responsibilities:
• Respond to inquiries via phone or email for resolutions
• Administer Office and Field level user accounts
• Log interactions with clients and technicians
• Troubleshoot software and hardware issues effectively
• Collaborate with development staff to replicate issues
Requirements:
• 2+ years of technical support experience
• Familiar with CentOS, Windows, and LAN/WAN troubleshooting
• Excellent communication skills in En...
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