Technical Support Analyst

Multiple shifts available-- all require weekend shift

Position Overview

The Technical Support Analyst provides intermediate-level customer support for IDR Gateway sign-up, sign-in, organization setup, organization association, and user management activities, while also supporting related research, analysis, and operational tasks. This role maintains end-to-end ownership of customer support needs across phone, email, web chat, and back-office channels, ensuring timely resolution, adherence to service level agreements, and a consistently high-quality customer experience.

Key Responsibilities

• Provide intermediate-level inbound call, outbound call and email, support for customer inquiries related to IDR Gateway access, organization setup, association requests, and user management.
• Maintain end-to-end responsibility for customer support needs by delivering timely, reliable, accurate, and courteous service across all assigned channels...