Technical Support Analyst

Job Title: Technical Support Analyst

Summary of the role: Amadeus is committed to providing customers globally with superior support and service to ensure their success in using Amadeus solutions and maintaining the highest level of customer satisfaction. Amadeus Hospitality’s Technical Support team offers second‑line support to its global customer base in the hospitality industry and has a strong influence on product defect/enhancement prioritization and operational needs. The purpose of this role is to provide technical support for a group of assigned products/solutions.

Key responsibilities

• Investigate and resolve incidents escalated to the Level2 team originating from customer inquiries
• Investigate and resolve incidents escalated to the Level2 team originating from internal resources
• Document all customer‑related issues in an easy‑to‑understand narrative format for communication to Development and consumption of internal resources...