Found Description
Elevate educational finance management as a Technical Support Analyst at KEV. Play a crucial role by troubleshooting software and database issues for clients and internal teams in a hybrid work model.
At KEV, you will join our dedicated Customer Support team to assist with complex software and accounting challenges. Your expertise across transactions, database investigations, and SQL queries will empower finance teams across North America. This position supports high-impact client relationships by ensuring timely resolutions and accurate data management.
Key Responsibilities:
• Investigate and troubleshoot software and payment processing issues
• Act as an escalation point for frontline support teams
• Write and execute SQL queries for data validation
• Document resolutions in support tickets and knowledge articles
• Collaborate with vendors to ensure issue resolution
Requirements:
• 3–5 years of technical suppo...
At KEV, you will join our dedicated Customer Support team to assist with complex software and accounting challenges. Your expertise across transactions, database investigations, and SQL queries will empower finance teams across North America. This position supports high-impact client relationships by ensuring timely resolutions and accurate data management.
Key Responsibilities:
• Investigate and troubleshoot software and payment processing issues
• Act as an escalation point for frontline support teams
• Write and execute SQL queries for data validation
• Document resolutions in support tickets and knowledge articles
• Collaborate with vendors to ensure issue resolution
Requirements:
• 3–5 years of technical suppo...