Found Description
Technical Support Agent
We are looking for a Technical Support Agent to strengthen our support team and deliver a high-quality service to users. You will handle Level 1 & 2 support requests, assist with maintenance operations, and help improve support processes.
Key Responsibilities
- Receive, triage, and manage incidents via the ticketing system.
- Diagnose and resolve software and hardware issues (workstations, printers, messaging, IP telephony).
- Provide remote support and, when required, support on-site.
- Escalate complex cases to N2/N3 with relevant technical details.
- Maintain and deploy standard IT equipment (setup, configuration, updates, imaging).
- Document solutions and contribute to continuous improvement.
Requirements
- IT training or equivalent experience in end‑user support.
- Proven experience in Level 1 & 2 support (multi‑site experience is a plus).