Technical Support Agent

Job Title:
Technical Support Agent
Salary:
Competitive
Location:
MexicoCity, Mexico – Hybrid
Contract:
Permanent
Hours:
Full time, 48 hours per week
Are you passionate about solving technical problems and supporting customers globally?
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. Join our Technical Support team and play a key role in delivering excellent support across a diverse portfolio of digital products and platforms.
About the role
As a Technical Support Agent, you will accept, own, investigate, and resolve technical support issues reported by external or internal customers across CUPA digital products globally. You will apply strong technical knowledge, problem-solving skills, and effective communication techniques to deliver high-quality support and ensure customer satisfaction.
You will be responsible for ...