Found Description
- Delight customers by providing timely, expert advice
- Act as the first level of support for questions, issues, and common tasks
- Prioritize cases and respond to inquiries with speed and precision
- Use written and verbal communication to resolve complex, technical issues
- Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned.
Job Requirements and Credentials:
- Graduate of B.S. Computer Science or similar degree
- Minimum 1-3 years of experience in a customer-focused, support environment
- Proven track record of driving change focused on improving the customer experience
- Foreign language fluence preferred (Spanish, Mandarin, Japanese, Korean)
- Experience with Medallia and Salesforce.com Service Cloud knowledge a plus
- Ability to learn on the fly a...