Technical Support Agent Level 1

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world.

Technical Support Agent Level 1

Mandaluyong City, Philippines

Reporting to: Team Leader

As a Technical Support Representative, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

A Snapshot of Your Role

You’re the genie that fulfils our customer's needs.

Represent the account and interact with clients through resolving product or service problems, ensuring they are addressed in a timely and efficient manner. Use empathy, patience and passion, coupled with product knowledge to effectively resolve the customers’ needs.

• Resolve product or service problems by clarifying the customer's concern, determining the cause of ...