Technical Support Agent-Bilingual (EN/FR)

Technical Support Agent-Bilingual (EN/FR)

Job Description

Some of what you will do: The Technical Support Agent is responsible for managing the resolution of problems in a timely manner which includes recognizing the underlying problem, performing troubleshooting, resolving or escalating problem calls, and following up with users to confirm proper resolution. Technical Support Agent must also monitor vendor performance and escalate high priority problems and issues to the Team Leader and Second Level Team. Require experience and understanding of the I.S. environment including supporting end-users for PC or server applications and hardware. Be willing to work weekends, evenings, and day shifts.

Specifically, You Will:

• Provides first level system support to all retail stores and home office users for Point-of-Sale systems, PC’s, AS400, telecommunication, Networks, RF scanners and other hardware.
• Interacts with Netw...