Technical Support Advisor - Danish - Malaga

Position: Technical Support Advisor

Location: Malaga, Spain

Work model: On-site

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Provide 1st level IT support to the client employees via phone, mail and chat or via self-service portal

• Provide support to client’s employees in the operation of user systems and peripheral devices

• Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client’s ITSM system including their categorization and prioritization of IT issues and requests

• Be accessible and provide a first resolution rate by using internal knowledge databases

• Cooperate with client’s 2nd level service organizations and external service providers.

REQUIREMENTS:

• Have a proficient or bilingual level of Danish