Found Description
Job Summary:
The Technical Support Advisor is responsible for providing technical assistance and troubleshooting support to customers regarding consumer electronic products. This role requires strong communication, diagnostic, and problem-solving skills to effectively resolve customer concerns and deliver excellent service.
Qualifications:
At least High School graduate (old curriculum) or Senior High School graduate
Must have at least 1 year of BPO experience handling a voice campaign
With at least 6 months of basic troubleshooting experience
Good understanding of consumer electronic products
Strong technical, diagnostic, and problem-solving skills
Excellent verbal communication and customer service skills
Computer literate and able to navigate multiple systems
Willing to work on shifting schedules, weekends, and holidays if needed
Key Responsibilities:
Provide technical support and trou...
The Technical Support Advisor is responsible for providing technical assistance and troubleshooting support to customers regarding consumer electronic products. This role requires strong communication, diagnostic, and problem-solving skills to effectively resolve customer concerns and deliver excellent service.
Qualifications:
At least High School graduate (old curriculum) or Senior High School graduate
Must have at least 1 year of BPO experience handling a voice campaign
With at least 6 months of basic troubleshooting experience
Good understanding of consumer electronic products
Strong technical, diagnostic, and problem-solving skills
Excellent verbal communication and customer service skills
Computer literate and able to navigate multiple systems
Willing to work on shifting schedules, weekends, and holidays if needed
Key Responsibilities:
Provide technical support and trou...