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We’re Hiring: Technical Support Specialist (L1/L2 Support) Location: Gurgaon sector 34 Experience: 2–4 Years in international technical support Shift: Rotational shift We are looking for a customer-focused Technical Support Specialist to join our global support team. If you have experience in client support, troubleshooting, and ticket management , this role is for you! Key Responsibilities: • Provide L1/L2 technical support for customer issues via ticketing systems • Troubleshoot and resolve application/platform-related issues • Manage and handle customer escalations effectively • Collaborate with global teams to ensure timely resolution • Perform root cause analysis and improve support processes • Create and maintain knowledge base articles • Generate reports and provide insights based on customer requests ✅ Required Skills: • 1–3 years of experience in technical support / application support / service desk • Strong experience in ticketing tools (ServiceNow, Jira, etc.) • Excelle...