Technical Services Manager (Security Systems)

Company's Profile
Julian Grey represents a well-established security and protection solutions provider.

Responsibilities

• Lead and manage a team of Technical Officers handling security equipment installation, testing, commissioning, system programming, servicing and maintenance.
• Oversee the complete service and maintenance workflow to ensure smooth progress and timely completion of client commitments.
• Serve as the main contact for clients on service and maintenance matters, including handling feedback and complaints.
• Prepare service scopes and plans, including manpower allocation, skill requirements, schedules, milestones and performance metrics.
• Manage daily client interactions, understand their operational requirements and recommend suitable technical solutions.
• Monitor team performance, set targets, implement guidelines and support employees in resolving operational issues. <...