Technical Services Engineer Expert - SOE

Job Location: Taguig City

Location Flexibility: Primary Location Only

Role Responsibilities

• Responsible for the delivery of all aspects of support of Win11 or macOS infrastructure and services across service components including the following:
• Client Image Management (Fat Client, Autopilot)
• Enterprise Mobility Management (Intune, MECM)
• Workplace Patch Management
• Windows 11 Evergreen
• Endpoint Security
• Provide services and tasks to the customer within agreed service delivery timeframes.
• Provide governance to all implementations and changes affecting the end user environment.
• Escalate issues as required to the Workplace Engineering Team Leader or SDM.
• Assist with the development and enhancement of relevant standards, procedures and guidelines.
• Manage customer expectations by keeping them updated as their case progresses, notifying of any del...