Technical Services - Customer Service Representative

About this role

Are you a detail-oriented professional who loves solving puzzles and keeping operations running like a well-oiled machine?

We are looking for a Technical Services - Customer Service Representative who will focus on Warranty & Logistics tasks and become the essential bridge between our technical service team and our global supply chain. In this role, you won’t just be “processing parts”—you’ll be the gatekeeper of quality and customer satisfaction, managing the full lifecycle of high-end heating systems and components. If you thrive in an environment where your organizational skills directly impact the bottom line and you enjoy a mix of administrative strategy and hands‑on quality control, we want to talk to you!

Initially this will be an onsite role in Waterloo with the possibility to become a hybrid role.

Key Responsibilities

• Organize warranty returns (boiler pressure vessels, storage tanks...