Technical Services & Complaint Intake Supervisor (EMEA Support)

The Technical Services & Complaint Intake Supervisor is responsible for coordinating and executing day-to-day operations of a Complaint Intake/Technical Services Team that supports assigned markets in relation to technical complaint handling and resolution.

The role is responsible for managing the Technical Support team, coaching and developing a team-based culture, driving complaint regulatory compliance, managing change and improvement initiatives. Establishing, communicating and implementing plans to ensure that Abbott global strategic imperatives are achieved in all areas.

Responsibilities:

• Responsible for day-to-day people management of the team; Support employee training, handle interpersonal conflicts, Build Company culture & manage deadlines.

• Responsible to Monitor & Measure team performance to ensure business needs are meet.

• Responsible to provide feedback on an employee’s performance, help to develop...