Found Description
Key Accountabilities
- Provide total technical support to customers.
- Problem solving: Analyzes product-related issues including on-site analysis and actuations.
- Performs laboratory analysis of the issues when needed.
- Communicates with RS Lab and/or Quality Control department to establish corrective actions.
- Manage complex customer complaints.
- Gather customer needs and requirements in cooperation with Sales and Marketing organization to help build the customer strategy plans.
- Actively participate in key phases of the sales process to prospects.
- Lead local commercial efforts to maintain existing business and to secure new business in liaison with the regional sales manager.
- Proactively prevent and solve problems of a technical nature occurring at existing customers.
- Attend the testing process as well as the implementation of new products and technologies.
- Develop and maintain relationsh...
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