Found Description
Technical Service Operations Specialist
Support the integration of the Spain-based Technical Service team into global service processes, SOPs, and compliance requirements (MDR, FDA, ISO 13485).
Launch & Service Readiness Support: Execute operational elements of the Service Readiness playbook for new product introductions (NPI). Coordinate spare parts availability, service documentation readiness, and distributor operational alignment for 2026 launches.
Operational Workflow Management: Manage service requests end-to-end (creation, allocation, tracking, and closure) within CRM/ERP systems. Coordinate logistics for installations, evaluations, demos, and high-profile congresses hosted at the Service/Experience Hub. Support field service engineers and distributors with scheduling, shipping, and service execution needs. Maintain accurate tracking of demo equipment, loaners, and service assets. Ensure high data accuracy and traceability in Salesforce and IFS. S...
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