Technical Service Engineer

Technical Service Engineer
Department: Field Service
Employment Type: Full Time
Location: Mexico - Monterrey
Reporting To: Luis Rodriguez
Description
The Technical Service Engineer is responsible for answering and resolving phone calls, email requests on technical issues related to Franklin Electric & WDM products, with the goal of offering timely and accurate remote and on-site technical service.
The role supports the sales team with quotes for Franklin Electric products by making a correct selection and calculation of the equipment to be quoted in a timely manner.
Additionally, the engineer supports the overall warranty process from the RMA generation through resolution and replacement delivery, and provides remote and in-person technical trainings to distributors and their clients.
Key Responsibilities
Understand the customer's situation so that their experience with the product and the brand is positive.
Execution of quotes for all pro...