Found Description
Technical Service Engineer
Department: Field Service
Employment Type: Full Time
Location: Mexico - Monterrey
Reporting To: Luis Rodriguez
Description
The Technical Service Engineer is responsible for answering and resolving phone calls, email requests on technical issues related to Franklin Electric & WDM products, with the goal of offering timely and accurate remote and on-site technical service. The role supports the sales team with quotes for Franklin Electric products by making a correct selection and calculation of the equipment to be quoted in a timely manner. Additionally, the engineer supports the overall warranty process from the RMA generation through resolution and replacement delivery, and provides remote and in-person technical trainings to distributors and their clients.
Key Responsibilities
- Understand the customer's situation so that their experience with the...
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