Found Description
Advance your career at Fujitsu as a Technical Service Desk Analyst. Leverage your 3-4 years of experience in troubleshooting and customer service to support School Districts effectively.
In this role, you will handle Level 1 support and be the primary contact for technical assistance in educational settings. Your analytical skills will be vital for managing support tickets and liaising with service providers. This position requires clear communication and an adept understanding of technical issues.
Key Responsibilities:
• Analyze technical issues for School Districts
• Act as a resource for Level 1 staff
• Manage support tickets and client expectations
• Document problems and solutions in HEAT
• Create and update standard operational procedures
Requirements:
• 3-4 years' experience in a service desk role
• 1+ years in Level 2 support preferred
• Familiarity with HEAT and WordPress
• Strong communication and interpersonal skills
• ITIL and Secure A...
In this role, you will handle Level 1 support and be the primary contact for technical assistance in educational settings. Your analytical skills will be vital for managing support tickets and liaising with service providers. This position requires clear communication and an adept understanding of technical issues.
Key Responsibilities:
• Analyze technical issues for School Districts
• Act as a resource for Level 1 staff
• Manage support tickets and client expectations
• Document problems and solutions in HEAT
• Create and update standard operational procedures
Requirements:
• 3-4 years' experience in a service desk role
• 1+ years in Level 2 support preferred
• Familiarity with HEAT and WordPress
• Strong communication and interpersonal skills
• ITIL and Secure A...
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