Technical Service & Application Scientist (Toluca De Lerdo)

Role purposeContext & Core ResponsibilitiesEnsure efficient and effective frontline customer technical support under supervision of senior tech function; may attend customers independently in designated area of smaller size customer requirementsCooperate with Technology and Analytical laboratory in the development of identified technology solutions to ensure they comply with customer and market needs; may guide section of a laboratoryConduct continuous local market and competitor observation from the technology perspective and provide input to budgets and standards - monitored by OFC teamSupport resolution of technology related customer claims with OFC teams to provide optimized solutions to maximize customer satisfactionAccurately report on above mentioned activitiesDeal with external technical partners, market partners and service providers within the area of responsibility as well as cooperate with technology counterparts within the GroupLead and motivate staff to improve perform...