Technical Service and Support Specialist

As a key member of Grantek’s Technical Service & Support team you will be responsible for our customers technical support and maintenance of automation and information systems. You will perform troubleshooting, commissioning, start-up, testing, preventive maintenance, and repair services of a variety of manufacturing automation systems, including, but not limited to: PLCs, HMIs, Sensors, VFDs, Industrial Networking.  

Primary Job Responsibilities: 

• Provide technical support and maintenance services, both remote and within customer facilities. 
• Provide an immediate response to all customer support inquiries. 
• Assume full ownership of the service call; manage, follow-up, and close out all assigned support items.  
• Prepare and maintain accurate service call documentation. 
• Engage with internal Engineering personnel.
• Train cus...