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Technical Sales Customer Service Rep

IDEX

southwestern ontario, on, Canada Full-time June 27, 2026

Found Description

Elevate customer experiences at Quadro Engineering as a Technical Sales Customer Service Representative. Focus on order management and warranty claims while working in a dynamic environment.
This role requires a customer obsession mindset and involves collaborating with the global commercial team and Channel Partners. You will be responsible for ensuring compliance standards for customer orders and keeping clients updated on order statuses. Your detail-oriented approach will shine through in your efficient processing and documentation tasks.
Key Responsibilities:
• Ensure compliance for all customer purchase orders
• Maintain accurate order entry per established procedures
• Keep customers informed of order updates and changes
• Provide required documentation like order acknowledgments
• Manage warranty claims and handle Return Materials Authorizations
Requirements:
• 2–4 years in a technical sales customer service role
• Related post-secondary education o...

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