Technical Project Manager - After Sales

Lumenwerx seeks a Technical Project Manager for after sales operations. This role requires a blend of technical savvy and customer support skills specifically in a factory and office environment.
As a Project Manager, you will troubleshoot and support customer installations while ensuring timely and efficient service. Ideal candidates will possess a DEC in engineering technologies or electro-mechanics, along with two years of relevant experience. You’ll work closely with a cross-functional team to elevate customer experience through problem-solving and effective communication.
Key Responsibilities:
• Provide phone support for troubleshooting installed products
• Ensure customer satisfaction alongside engineering teams
• Timely response to customer inquiries and manage deadlines
• Accurately process all post-sale requests
• Take initiative to enhance existing processes
Requirements:
• Degree in engineering technologies or electro-mechanics
• 2 years of cust...