Technical Program Manager, Digital Platform Operations (1-year contract)

Our client is a leading global technology company operating one of the world's largest digital platforms. They are looking for an experienced Technical Program Manager to lead platform operations, streamline large-scale review workflows, drive operational excellence, and improve the reliability and efficiency of developer support processes through automation and AI-enabled solutions.

This is a 1-year contract role.

Responsibilities

• Lead end-to-end operational management of platform review workflows, including quality, policy, application reviews, and developer support processes.
• Define, monitor, and improve operational KPIs, SLAs, throughput, and quality metrics across review pipelines.
• Identify operational bottlenecks and implement process improvements, automation, and AI-driven solutions to improve scalability and reduce manual effort.
• Partner with cross-functional teams including Product, Engineering...