Technical Product Customer Support (SaaS Platform)

We're looking for a Technical Product Customer Support Specialist to help users navigate a financial SaaS platform. You will manage support operations independently during your shift, handling incoming tickets and live chat inquiries via Intercom, building efficiency systems, and ensuring nothing falls through the cracks between shifts.

This is a solo shift role. You will be the only support person on during your hours, operating in an asynchronous environment where stakeholder responses may take time. You need to be comfortable owning the support queue independently, making good judgment calls on escalation, and keeping the customer experience consistent without real-time backup. If you are technically capable, highly organized, and take pride in resolving issues thoroughly rather than just closing tickets, this role is a strong fit.

Why You'll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• <...