Found Description
Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
We are a global team, united by our desire to connect diverse people with common values for bolder impact.
You will act as the operational owner of your programs, taking full accountability for customer experience outcomes, support quality, operational performance, and team development.
You will be responsible for monitoring operational health, identifying risks, driving continuous improvement initiatives, and building scalable support practices that enable long-term success.
You will need to be laser-focused on operational excellence and comfortable managing global support teams in fast-paced and rapidly evolving Saa S and AI environments.
You will be responsible for day-to-day client communication, performance reporting, escalation management, quality improvement planning, team development, opera...