Technical Manager, Product Support

Job Overview

The Genesys Cloud Product Support Technical Manager is responsible for the work activities, skill development and administration of the Global Product Support team. Daily functions will include but are not limited to managing team assignments and scheduling, ensuring teams are adequately trained and well prepared for supporting our Genesys Cloud customers, provide coaching as warranted, work as part of a global team to ensure that key performance indicators are implemented and achieved. The Genesys Cloud Technical Manager will report to the Director of Genesys Cloud Product Support. The goal of the role is to consistently provide the best experience for our employees, customers, and support partners.

Responsibilities

• Work a shift covering a North American timezone. The exact timezone may include Eastern Standard Time, Central Standard Time, or Pacific Standard Time.
• Provide oversight and leadership to the team.
• Learn an...